Returns

Unwanted Goods

• Any unwanted goods that have been purchased within 30 days of receipt, can be returned.

• These must be unused and in their original packaging.

• Items can be returned for a refund or an exchange.

• If you are returning goods via post, please obtain proof of the postage so you have evidence they have been posted.

• Our returns address is as follows:
  

  Returns Department

  New Mills Trout Fishing Park

  Brampton, Cumbria

  CA8 2QS

  • Please ensure to enclose a cover letter in your returned parcel including your name, billing address, and order number. Failure to enclose any identifying information may result in significant delays when replacing or refunding your item(s).

  • All unwanted items must either be returned to via post or in person to New Mills Trout Fishing Park.

  * Please be aware that whilst every attempt is made to process a return in-store, sometimes it may not be possible. Once the goods have been returned to our Central Depot or taken in-store, we will process the return accordingly.

  Incorrect/Damaged Goods

  • Any incorrect orders or damaged goods must be reported to our Customer Services Team within 5 days of receipt.

  • These will be replaced or refunded as soon as possible at no expense to you.

  • A cover note detailing the returned item(s) and the action required, is a necessity if you wish for it to be processed quickly and efficiently.

  • If you are returning goods via post, please obtain proof of the postage so you have evidence they have been posted.

  • These goods will only be exchanged or refunded if they have not been used, worn, or otherwise soiled and are in their original, undamaged packaging.